Tender Details
Ticket Protection
RT Ref. 2689876
Summary Ticket Protection
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Location Europe
Detailed Description Ticket Protection

LNER is exploring a new Ticket Protection product to give customers greater flexibility and confidence when booking rail journeys. For a small fee, passengers would be able to protect their ticket purchase and claim a refund if they are unable to travel due to eligible, unforeseen events.

Project Overview
The goal is to offer a simple, customer-friendly add-on during the booking journey, giving passengers peace of mind and a fair refund option outside standard rail refund rules.

We are particularly interested in an MVP that can:
• Offer fixed-price protection for a limited number of ticket types.
• Provide refund fulfilment of this protection to customers.
• Be fully branded and configurable by LNER.
• Collect Data and relevant analytics on uptake and usage to inform future development and customer behavior.

What We're Looking for in a Partner
• Provide an o....View Full Tender Details in Tender Documents
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